Privacy Policy

1. Introduction

STS Software Solutions ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our website or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Contact us through our website or email
• Request our services or products
• Subscribe to our newsletter or communications
• Participate in surveys or promotions
• Create an account with us

This information may include:

• Name and contact information (email, phone number, address)
• Company name and business information
• Payment and billing information
• Project requirements and specifications
• Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing actions, including:

• IP address and location data
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• Device identifiers

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Service Delivery: To provide, maintain, and improve our services
• Communication: To respond to your inquiries and send you updates
• Project Management: To understand your requirements and deliver custom solutions
• Payment Processing: To process transactions and send invoices
• Marketing: To send promotional materials (with your consent)
• Analytics: To understand how our website is used and improve user experience
• Legal Compliance: To comply with legal obligations and protect our rights
• Security: To detect, prevent, and address technical issues and fraudulent activity

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Payment processors
• Cloud hosting services
• Email service providers
• Analytics services

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).

4.4 Protection of Rights

We may disclose information to protect and defend our rights, property, or safety, or that of our users or others.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Our security measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication
• Secure data storage and backup procedures
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods vary depending on the type of information:

• Project Data: Retained for the duration of the project plus 3 years for reference
• Financial Records: Retained for 7 years for tax and accounting purposes
• Marketing Communications: Retained until you unsubscribe
• Website Analytics: Typically retained for 26 months

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

7.1 Access and Portability

You have the right to request access to the personal information we hold about you and receive a copy in a portable format.

7.2 Correction

You have the right to request correction of any inaccurate or incomplete personal information.

7.3 Deletion

You have the right to request deletion of your personal information, subject to certain exceptions (e.g., legal obligations, legitimate business purposes).

7.4 Objection and Restriction

You have the right to object to or request restriction of certain processing of your personal information.

7.5 Withdraw Consent

Where we rely on consent to process your personal information, you have the right to withdraw that consent at any time.

7.6 Opt-Out of Marketing

You can opt out of receiving marketing communications by clicking the "unsubscribe" link in our emails or contacting us directly.

To exercise any of these rights, please contact us using the information provided below.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18.

If we learn that we have collected personal information from a child under 18, we will take steps to delete that information as soon as possible.

If you believe we have collected information from a child under 18, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.

When we transfer personal information internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Third-Party Links and Services

Our website may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of these third parties.

We encourage you to read the privacy policies of any third-party websites you visit.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information held by businesses
• Right to opt-out of sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your CCPA rights

To exercise these rights, please contact us using the information below.

12. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

13. Cookies Policy

13.1 What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide you with a better experience.

13.2 Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly
• Analytics Cookies: Help us understand how visitors use our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Track your online activity to deliver relevant ads

13.3 Managing Cookies

You can control and/or delete cookies through your browser settings. However, removing or blocking cookies may impact your ability to use our website.

14. Do Not Track Signals

Some browsers have a "Do Not Track" feature that lets you tell websites that you do not want to have your online activities tracked. We do not currently respond to Do Not Track signals.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

16. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within 30 days.

17. Consent

By using our website and services, you consent to this Privacy Policy and agree to its terms.